Hardware Support

About the Course

Who is an IT Hardware Support Technician ?

In very simple words Hardware Support Technician is the one who installs, Troubleshoot, repairs, maintains various types of Hardware IT assets. These IT Hardware assets can be Desktops, Laptops, Printers, Scanners, Power supply, RAM, Cooling Systems, and Monitors etc.

What does an IT Hardware Support Technician do?

Using Basic Troubleshooting skills s/he can identify diagnose and resolve the Basic IT hardware related problems. S/He can do primary level of fault finding and repairing for IT hardware. S/He can also perform tasks like Assembling PCs, Laptops, Installing RAMs, replacing Power supply are few such more services an IT hardware support technician can offer.

Course Details

A hardware support technician can cater to companies/enterprises having an IT infrastructure including desktops and laptops or the companies who are providing hardware sales and support.

Monetary compensation

S/He can do a job or can work as an IT Hardware Support Consultant. A fresher can draw up to Rs. 100,000/- p.a.

Hierarchy

In any typical industry enterprise having even a basic IT Infrastructure including desktops and laptops, s/he would work with a team of such more hardware and network support technicians who would guide them. S/He can further pursue to become a System Engineer or a System administrator as per his/her liking and abilities.

Tools

Typically an IT Hardware Support Technician would make use of tools like IT Helpdesk, hardware monitors, and multi-meters for providing hardware support. Knowledge of few other tools like memtest86, CPUID (open source system hardware monitoring tool), and few similar open source tools can be beneficial for an IT Hardware Support Technician.

Certification:

KLiC courses are recognised by Yashwantrao Chavan Maharashtra Open University (YCMOU).
MKCL provides certificate to the KLiC learner after his/her successful course completion.
Yashwantrao Chavan Maharashtra Open University (YCMOU) provides mark sheet to successfully passed KLiC learners (Jurisdiction: Maharashtra).

Important Dates:

Batch Commencement: One batch in each calendar month (January to December)
Date(s) of Application and Fee Payment by Learner: 1st - 30th day of each calendar month
Date(s) of Learner Confirmation by ALC: 1st - 30th day of each calendar month
Course Start Date and Date of Issuing Learner Login: Date of admission confirmation

The Academic Approach of the course focuses on the “work centric” education i.e. begin with work (and not from a book !), derive knowledge from work and apply that knowledge to make the work more wholesome, useful and delightful. The ultimate objective is to empower the Learner to engage in socially useful and productive work. It aims at leading the learner to his/her rewarding career as well as development of the society.<

Learning methodology

Learners are given an overview of the course and its connection to life and work.
Learners are then exposed to the specific tool(s) used in the course through the various real-life applications of the tool(s).
Learners are then acquainted with the careers and the hierarchy of roles they can perform at workplaces after attaining increasing levels of mastery over the tool(s).
Learners are then acquainted with the architecture of the tool or Tool Map so as to appreciate various parts of the tool, their functions and their inter-relations.
Learners are then exposed to simple application development methodology by using the tool at the beginner’s level
Learners then perform the differential skills related to the use of the tool to improve the given ready-made outputs.
Learners are then engaged in appreciation of real-life case studies developed by the experts.
Learners are then encouraged to proceed from appreciation to imitation of the experts.
After imitation experience, they are required to improve the expert’s outputs so that they proceed from mere imitation to emulation.
Finally, they develop the integral skills involving optimal methods and best practices to produce useful outputs right from scratch, publish them in their ePortfolio and thereby proceed from emulation to self-expression.

KLiC Hardware Support (KLiC Certificate in IT Hardware Support)

Skills: Identifying PC Components, Identifying System Unit Components, Identifying Storage Devices, Assembling a PC, Installing and Configuring a Printer, Troubleshooting and Maintaining Printers, Troubleshooting PC Hardware, Managing safety Hazards, Communication and Professionalism

Tools: PC Hardware, Hardware Monitoring Tools, Multi meters

Detailed Syllabus:

KLiC Hardware Support

Introduction to IT Hardware

Identifying System Unit Components
Motherboard Overview
Motherboards -Input-output Ports
Motherboards Expansion Slots
Motherboard buses
Motherboards-CPU Sockets
Understanding CPU Characteristics -Part 1
Understanding CPU Characteristics -Part 2
CPU Cooling Techniques
Motherboards-Jumpers and Power Connectors
Motherboards -Fans
Multimedia Devices
Display Cables and Connectors
Identifying Storage Devices
SATA Drives
PATA Drives
SCSI Drives
RAID Drives -Part 1
Understanding Laser Printers -Part 1
Understanding Laser Printers -Part2
Laser Printer Maintenance-Calibration & Cleaning
Laser Printer -Toner Replacement & Maintenance Kits
Understanding Inkjet Printers
Inkjet Printer Cleaning and Maintanance
Understanding Thermal Printers
Understanding Impact Printers
Setting up and Installing a Printer
Installing Various Types of Hardware Components
Assembling a PC

Overview of Laptop Hardware

Laptop Hardware- Speakers, Motherboards & CPU
Laptop Hardware-Memory & Optical Drives
Laptop RAM and SSDs
Laptop Components- Express Cards
Laptop Components- Expansion Cards
Tablets vs Laptops

Overview of Laptop Hardware

Laptop Hardware- Speakers, Motherboards & CPU
Laptop Hardware-Memory & Optical Drives
Laptop RAM and SSDs
Laptop Components- Express Cards
Laptop Components- Expansion Cards
Tablets vs Laptops

Troubleshooting IT Hardware

Working with BIOS
Configuring BIOS settings
Troubleshooting Hard Drives
Troubleshooting Printers

Download Syllabus

120 Hours to be covered in 2 months (8 weeks).

The medium of instruction is English.

Fees Structure for the year 2020

Fees at ALC Mode

Mode	Total Fee (Rupees)	1st Installment (Rupees)	2nd Installment (Rupees)
Single Installment	4100/-	4100/-	N/A
Two Installments	4300/-	2700/-	1600/-

* Only Single Installment Fee mode is applicable for KLiC at Home and KLiC Online admission

Total fee is including of Course fees, Examination fees and Certification fees

* MKCL reserves the right to modify the Fees of Courses during the year without any prior notice and MKCL shall not be liable to anyone for any such modification/s.

MKCL will provide world-class interactive eLearning content at no extra cost(IF ANY)

Evaluation Pattern of KLiC Courses consists of 4 Sections as per below table:

Section No.	Section Name	Total Marks	Minimum Passing Marks
1	Learning Progression	25	10
2	Internal Assessment	25	10
3	Final Online Examination	50	20
	Total	100	40
4	SUPWs (Socially Useful and Productive Work in form of Assignments)	5 Assignments	2 Assignments to be Completed & Uploaded

YCMOU Mark Sheet:Printed Mark Sheet will be issued by YCMOU on successful completion of Section 1, Section 2 and Section 3 and will be delivered to the learner by MKCL.
YCMOU Mark Sheet will be available only for Maharashtra jurisdiction learners

MKCL’s KLiC Certificate will be provided to the learner who will satisfy the below criteria:

Learners who have successfully completed above mentioned 3 Sections i.e. Section 1, Section 2 and Section 3
Additionally, learner should have completed Section 4 (i.e. Section 4 will comprise of SUPWs i.e. Socially Useful and Productive Work in form of Assignments)
- Learner has to complete and upload minimum 2 out of 5 Assignments

MS-CIT passed preferred.

Should preferably be a 10th/12th Std. passed student. (Not compulsory)

Examination

Topics for KLiC 2020 Final Examination

Objective Topics	Practical Topics
Internet, The Web and Electronic Commerce	Windows 10
System Software	MS-Word 2013 OR Open Office.org Writer
The System Unit	MS-Excel 2013 OR Open Office.org Calc
Input and Output	MS-PowerPoint 2013 OR Open Office.org Impress
Secondary Storage	Internet Explorer 7.0 OR Mozilla
	MS-Outlook 2013 OR Mozilla Mail

Examination Pattern

Duration of Exam: 60 minutes (1 Hour)
Total Questions: 50, Total Marks: 50
Marks per Question : 1
All the questions in the examination are divided into 3 levels.
- Level 1 = Low difficulty level
- Level 2 = Medium difficulty level
- Level 3 = High difficulty level

Exam Pattern: Level wise distribution of questions and Marks

Level	Difficulty	No. of questions			Marks per question	Maximum Marks
Level	Difficulty	Objective	Practical	Total	Marks per question	Maximum Marks
1	Low	6	14	20	1	20
2	Medium	6	14	20		20
3	High	3	7	10		10
TOTAL		15	35	50		50

Re-examination:

Re-Exam fees: Rs. 355/-

Please note that in the case of failure or absenteeism in the first available final online exam attempt, Learner can appear for re-examination for next two consecutive available exam events by paying requisite fees. If Learner remains absent or fails in these two attempts, s/he will have to register afresh again by paying full Course Fees.

Details	MS-CIT@ALC (MS-CIT Regular) Mode	MS-CIT@Home Mode	MS-CIT Online Mode
Extension	If the student does not complete the course within the stipulated time or schedule, he / she will be sent to the next Exam Event	If the student does not complete the course within the stipulated time or schedule, he / she will have to re-enter	If the student does not complete the course within the stipulated time or schedule, he / she will have to re-enter
Re-Exam	In case of failure / absence of first attempt of examination, such students will have to pay re-examination fee for further examination and only two additional opportunities.	He / she will have to re-enter if he / she fails the first attempt of the exam	He / she will have to re-enter if he / she fails the first attempt of the exam